I work for a bank you have heard of. I sit in a chair and take phone calls from people who are having a hard time making their mortgage payments (not mrtg pymts, as I automatically typed in the style of the hurried note-making I do day in and day out).

Oh, yes. I am the person who you call when you haven't made a mortgage payment in two or three months and are starting to get scared you might lose your home. It is my job to 1) encourage you strongly to make a payment over the phone right now, and 2) let you know of the ways we might be able to help you make your monthly payments.
Basically, that's "You better make your payment right now or we're taking your home," and "Oh, you're having a hard time right now? I understand, let me tell you how we can help!" Both of those things at the same time on every call. It's a very tricky balancing act. I am constantly telling my customers that there's hope.
"Take a deep breath," I say, "it's going to be all right." Maybe it's true, but I can't help wondering how many of the people I talked to last month are now homeless. Maybe I could have given slightly better advice about the Loan Modification application process. Maybe if I had broken a rule just that once and taken a partial payment or waive the phone payment fee. Maybe I--
It's endless. The work I'm doing now is actually affecting people's lives. I'm not talking to spoiled credit card customers anymore, I'm talking to desperate people who are in real need, and I feel I don't have enough power to help them as much as I want to.
I would actually really love this job, if I could be sure I was really helping, instead of delaying the inevitable or giving false hope.
But somewhere out there is a family who got to stay in their home because I said just the right thing, and frankly, that feels amazing. If you're reading this, I'm so happy you're still at home. When, at the end of our conversation, I told you I hoped it worked out for you? I really meant that. I mean it every single time.